Contact Center Solutions

Make Your Customer Service Effortless

Mitel Connect Contact Center solutions provide a range of features to satisfy the needs of all organisations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities.

Mitel offers flexible contact center solutions – from smaller, less formal environments to large organisations requiring multimedia, sophisticated routing, enhanced reporting options, self-service, and outbound campaign capabilities.

Mitel’s best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact center solution that meets unique and changing business requirements

At the heart of every Mitel contact center solution is one of our highly reliable phone service platforms, with redundancy and virtualization support built in. This, combined with the high availability and disaster recovery features in Mitel Contact Centre solutions, helps protect the call center from WAN and system failures.

Mitel offers advanced multimedia and outbound capabilities in an all-in-one contact center solution that can run in the same server, minimizing your administrative demands and lowering your total cost of ownership.

Mitel contact center solutions offer both agents and supervisors powerful capabilities, regardless of location. Call centers can now achieve single call resolution with functionality that lets agents communicate both externally and internally using voice, web chat, email, instant messaging.

Agents and supervisors can also take advantage of the latest telecommuting features while still leveraging powerful dashboard, reporting, and unified management capabilities.

Contact Center managers easily create real-time and historical reports to measure performance against business goals, while empowering agents to leverage customer relationship management information, resulting in improved productivity.

Mitel Connect Contact Centre is a purpose-built solution Integrating seamlessly with existing CRM applications. Integrate with leading players like Salesforce, Microsoft Dynamics

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