Contact Centre

Contact Center

ShoreTel Enterprise Contact Center provides a range of features to satisfy the needs of all organizations, from basic call centre capabilities to sophisticated distributed multimedia contact centre capabilities.

ShoreTel offers flexible contact centre solutions – from smaller, less formal environments to large organizations requiring multimedia, sophisticated routing, enhanced reporting options, self-service, and outbound campaign capabilities. ShoreTel’s best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact centre solution that meets unique and changing business requirements

At the heart of every ShoreTel contact centre solution is one of our highly reliable phone service platforms, with redundancy and virtualization support built in. This, combined with the high availability and disaster recovery features in ShoreTel Contact Centre solutions, helps protect the call centre from WAN and system failures. ShoreTel offers advanced multimedia and outbound capabilities in an all-in-one contact centre solution that can run in the same server, minimizing your administrative demands and lowering your total cost of ownership.

ShoreTel contact centre solutions offer both agents and supervisors powerful capabilities, regardless of location. Call centres can now achieve single call resolution with functionality that lets agents communicate both externally and internally using voice, web chat, email, instant messaging.

Agents and supervisors can also take advantage of the latest telecommuting features while still leveraging powerful dashboard, reporting, and unified management capabilities. Contact Center managers easily create real-time and historical reports to measure performance against business goals, while empowering agents to leverage customer relationship management information, resulting in improved productivity.

ShoreTel Contact Centre is a purpose built solution Integrating seamlessly with existing CRM applications. Integrate with leading players like Salesforce, Microsoft Dynamics

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