Leverage your investment in Customer Relationship Management (CRM)
Telephony integration with the most popular CRM systems to enhance customer experience when they do business with your company. The quality of a company’s interactions with customers depends on engagement from both sides of the line. Telephony integration with CRM systems helps businesses work faster and smarter, our application integrations work seamlessly and naturally.
Click to Call, Screen Pop, record display, user notes and contacts are some of the features available. A mass of user settings gives your staff control on how they respond in an informed and educated way to calls.
Which CRM do you use?
Custom CRM ?
Support of open standards by ShoreTel includes (APIs) Open Application Programming Interfaces. Experience more flexibility to integrate with leading applications giving you greater capability for system administrators and end users with APIs.
Do you require custom development ? Our Innovation Network can create the integration for you. Please contact PTS Communications to discuss integration with your custom CRM system.