How to select the best Unified Communications vendor
You can boost business performance and streamline your operations, by adopting a new and powerful strategy that integrates real-time enterprise communication services with non-real-time programs.
If you’re going to invest time and money into such a worthwhile initiative, you want to feel confident you’re making the best choice.
But where do you begin, when it comes to selecting your best unified communications vendor? After all, it’s easy to get swept up in the plethora of options, if you don’t know what to look for.
Cost effective and reliable systems
You’re seeking competitive pricing, paired with reliable, secure and quality services that are easy to use.
The best business communications vendors deliver cost-effective and accessible IP-based telephony systems that utilise flexible solution architecture. This is a superior option to IP-based phone systems that are built on a legacy data or legacy voice foundation,
The ideal vendor will also provide Service Level Agreement guarantees that support their VoIP solutions.
A system that delivers superior services on a single platform
Look for a best Unified Communications vendor that provides services that go beyond VoIP and telephony. Your best bet is to choose a provider that seamlessly integrates a number of applications and features into a single solution.
Avoid vendors that stitch together apps from multiple sources, since this increases administrative and maintenance expenses further down the road.
Ease of access
Unified Communications presents a new way of using technology to streamline business processes. This approach can take some getting used to, especially if you’re transitioning from a basic telephony system. The best vendors deliver quality training and intuitive applications that are easy to use.
A business partner
You should be able to think of your vendor as your business partner too. The ideal vendor will support your technical needs every step of the way. How long has your provider been operating in the market place? Look for an experienced vendor that provides a clear roadmap, while including you in the process.
A flexible approach
Seek a vendor that delivers the best fit for your business, by offering and supporting the implementation of onsite, cloud and hybrid solutions from a single platform.
Your vendor should also provide flexible licensing bundles that allow you to easily add features, applications and new users as your business grows.
Successful installation, with minimal disruption to your business
The roll out of your Unified Communications system should be as easy as possible.
PTS Communications delivers a controlled roll out that causes the least amount of disruption to the rest of your business. We do this by first launching an extensive needs analysis, to make sure your new system merges perfectly with every element of your company.
We deliver the perfect solution…
This intuitive system features a Browser Based Admin Portal, VoIP, mobility, web conferencing, video conferencing, instant chat, and more. You can choose from onsite solutions, managed or hosted systems – and we can tailor a package that meets all your needs.